Privacy Policy and Conditions

AIRPORT PICKUPS:

FOR EACH RESERVATION, CUSTOMERS ARE GRANTED A WINDOW OF TIME TO MEET THE DRIVERS AT THE REQUESTED PICK-UP TIME AND LOCATION BEFORE INCURRING WAITING TIME CHARGES.

WE TRACK ARRIVALS TO ENSURE ON-TIME AIRPORT PICKUPS.

A ONE HOUR GRACE PERIOD IS ALLOWED ON ALL ARRIVALS, WAITING TIME CHARGES OF $35 PER HOUR WILL APPLY AFTER THE GRACE PERIOD.

CHANGES AND CANCELLATIONS:

WE UNDERSTAND CHANGES OR CANCELLATIONS TO TRAVEL PLANS CAN BE OUT OF YOUR CONTROL. CUSTOMERS WHO CANCEL ON THE DAY OF TRAVEL MAY BE BILLED FOR HALF OF THE AGREED FARE IF WE ARE NOT GIVEN ADEQUATE NOTICE OF TRIP CHANGES OR CANCELLATIONS. MANAGEMENT WILL DETERMINE IF CHARGES WILL BE BILLED BASED ON THE CIRCUMSTANCE OF THE CANCELLATION

HOW WE PROTECT PERSONAL INFORMATION

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

WE WORK HARD TO IMPLEMENT AND MAINTAIN SECURITY FEATURES THAT PROTECT FUTURE RIDE NEPA AND OUR CUSTOMERS AGAINST THE UNAUTHORIZED ACCESS, ALTERATION AND DESTRUCTION OF INFORMATION BY USERS INSIDE AND OUTSIDE THE COMPANY.

WE USE ELECTRONIC COMMERCIAL DATA SECURITY PROTECTION AND WE ENCRYPT INFORMATION AT THE INDIVIDUAL DATA ITEM LEVEL.

HOWEVER, PLEASE BE AWARE THAT NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE. THERFORE, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY AND WILL NOT BE LIABLE FOR SECURITY BREACHES.

SMS Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Future Ride NEPA, you may receive messages related to the following specific examples:

Appointment reminders

Follow-up messages

3. Message Frequency

Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Future Ride NEPA in the following ways:

By submitting an online form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.futureridenepa.com/contact-us.

8. Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit https://www.futureridenepa.com/privacyandconditions for privacy policy and Terms of Service.

Message frequency may vary.